Staff

Management

Manny Gonzalez

Manny Gonzalez

Service Manager
26 Reviews
View Bio
Brian Mark

Brian Mark

GM & Partner - Kia East Rochester/Canandaigua
12 Reviews
View Bio
Jordan Cummings

Jordan Cummings

Service Advisor
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great service that's done expertly the first time....

Great service that's done expertly the first time. Always completed on time. I've been a service customer for over 10 years and never have had a bad experience.

Jun 18, 2021

Dealership Rating
Employee Rating

The service was prompt. The price was right. The oil...

The service was prompt. The price was right. The oil change was complimentary. The only "issue" was the service interval was not rest, but I was able to do that afterwards. Overall, very satisfied.

Jun 16, 2021

Dealership Rating
Employee Rating

Oil change and tire rotation completed faster than...

Oil change and tire rotation completed faster than estimated. Knowledgeable, friendly staff easy to work with and need a raise. Have a happy Kia day.

Jun 15, 2021

Dealership Rating
Employee Rating

Recall for fuse change...took about 20 minutes. Was told...

Recall for fuse change...took about 20 minutes. Was told fuse would be ordered and take 3-4 days. I called back after a week.

Jun 15, 2021

Dealership Rating
Employee Rating

Amazing and friendly service. Was able to get my repair...

Amazing and friendly service. Was able to get my repair squeezed in right before the holiday weekend! Super helpful and easy car repair experience here

View More Reviews on DealerRater
Manny Gonzalez

Manny Gonzalez

Service Manager
Recent Reviews

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

Jun 01, 2021

Dealership Rating
Employee Rating

Brought a car have the same problem a yr later never...

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh

Apr 27, 2021

Dealership Rating
Employee Rating

I stopped by the dealership for service to a recently...

I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.

Apr 22, 2021

Dealership Rating
Employee Rating

Service was great and also stopped in sales, replaced...

Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!

Apr 22, 2021

Dealership Rating
Employee Rating

They were fast and got the problem worked on and fixed in...

They were fast and got the problem worked on and fixed in little time and I was informed on how the job was going and if more things needed to be added before doing

View More Reviews on DealerRater
Drew Comstock

Drew Comstock

Sales & Leasing Consultant
Contact Me
Dealership Experience 5 years 4 months
Industry Experience 5 years 4 months
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great experience in both sales and service ! Everyone I...

Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.

Jun 08, 2021

Dealership Rating
Employee Rating

I hate to say this, but this, I think, is the third or...

I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.

May 28, 2021

Dealership Rating
Employee Rating

so glad I came to get a car at vision Kia my experience...

so glad I came to get a car at vision Kia my experience was excellent I will be back the customer service was everything I will recommend going to them

May 28, 2021

Dealership Rating
Employee Rating

The best! Very attentive and very knowledgeable. No...

The best! Very attentive and very knowledgeable. No pressure or hassle. Got me exactly what I wanted. Will and have recommended them. Overall great experience.

May 21, 2021

Dealership Rating
Employee Rating

They were very nice and professional. They made me feel...

They were very nice and professional. They made me feel welcome from Drew the salesman and Joe working numbers. I'm sorry can't remember the guys name that helped me sign papers.

View More Reviews on DealerRater
Myles Parrotta

Myles Parrotta

Detail
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great service that's done expertly the first time....

Great service that's done expertly the first time. Always completed on time. I've been a service customer for over 10 years and never have had a bad experience.

Jun 18, 2021

Dealership Rating
Employee Rating

The service was prompt. The price was right. The oil...

The service was prompt. The price was right. The oil change was complimentary. The only "issue" was the service interval was not rest, but I was able to do that afterwards. Overall, very satisfied.

Jun 15, 2021

Dealership Rating
Employee Rating

Amazing and friendly service. Was able to get my repair...

Amazing and friendly service. Was able to get my repair squeezed in right before the holiday weekend! Super helpful and easy car repair experience here

Jun 13, 2021

Dealership Rating
Employee Rating

I brought my car in because of a recall, it was quick and...

I brought my car in because of a recall, it was quick and easy. I don't recall who I talked to when I arrived but as usual he was polite and when my car was finished he walked me to my car.

Jun 08, 2021

Dealership Rating
Employee Rating

I always have a great experience there. Everyone is...

I always have a great experience there. Everyone is friendly and really knowledgeable. They explain everything that was done at the end of the appointment and walked me out to my car.

View More Reviews on DealerRater
Brian Mark

Brian Mark

GM & Partner - Kia East Rochester/Canandaigua
Recent Reviews

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 07, 2021

Dealership Rating
Employee Rating

Experience was fine- I got a summary of the issue and...

Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

May 25, 2021

Dealership Rating
Employee Rating

Easiest car I ever bought. Friendly, efficient,...

Easiest car I ever bought. Friendly, efficient, knowledgeable and helpful. I couldn’t be happier with my purchase and will definitely use the service department and their incentive program.

Apr 30, 2021

Dealership Rating
Employee Rating

The team at vision were fantastic from start to finish....

The team at vision were fantastic from start to finish. every other kia dealer we visited told us that they wouldn't be able to get the car we were looking for for 6 months. Brian was able to track down the exact one we wanted and vision had us one within a couple weeks. Eric in sales called us as soon as it arrived and made the process absolutely seamless and easy from start to finish.

View More Reviews on DealerRater
Jake Gray

Jake Gray

Sales & Leasing Consultant
Recent Reviews

May 28, 2021

Dealership Rating
Employee Rating

Jake Gray helped me arrange my first lease. He was...

Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.

May 15, 2021

Dealership Rating
Employee Rating

I came back to this dealership to lease a second car. I...

I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.

May 04, 2021

Dealership Rating
Employee Rating

I had a very good experience at Vision Kia. My salesman...

I had a very good experience at Vision Kia. My salesman was very knowledgeable & showed me four color options for the Soul. I am very pleased with it's performance. He also linked my phone to the car, so I could receive calls. I was a little puzzled about opening the hatch, returned to the dealer & was immediately assisted.

Apr 19, 2021

Dealership Rating
Employee Rating

very happy Jake Gray is the best I can only say thank...

very happy Jake Gray is the best I can only say thank you, thanks you😁 Jake was always helping me so I could buy my car!!!!

Apr 07, 2021

Dealership Rating
Employee Rating

Amazing experience. Brian Mark and Jake Gray are the...

Amazing experience. Brian Mark and Jake Gray are the best!!! The whole buying process from start to finish was simple, and actually a pleasure. Jake and Brian made me feel comfortable, and at ease with my purchase. Will definitely be going back, and sending everyone their way!

View More Reviews on DealerRater
Shawn Hoyt

Shawn Hoyt

Sales & Leasing Consultant
Recent Reviews

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 23, 2021

Dealership Rating
Employee Rating

Everything was top notch and professional. Appreciated...

Everything was top notch and professional. Appreciated the efficiency from first visit, salesmanship, financing and thru driving away in our new Telluride. Great stuff. Thanks

Jun 01, 2021

Dealership Rating
Employee Rating

Shawn Hoyt runs the lite version of bait and switch where...

Shawn Hoyt runs the lite version of bait and switch where he quotes an impossibly low price and then says he "made a mistake" and his "manager won't let me go any lower" than a price way above what he quoted. He used other sleezy sales tactics like telling us he "went out on a limb" by already giving us a deal when we asked him the sticker price. And then he denied the whole thing. The sad part is that I really wanted the car, and the higher price he was trying to "trick" me into was well within the range I had expected to pay for it, so the chicanery was totally unnecessary, and wound up blowing what should have been an easy sale (I had cash and wanted to buy same day, I knew which car I wanted, and it was within my budget). When we called him out on the deception he became combative and even at one point told us to "have a nice life". (I was not being at all rude, beyond telling him plainly that I didn't believe him because his story was "coincidentally" the oldest car sales trick in the book). I'm actually mostly mad because I really wanted that car, but now I can't buy it from Vision because the dude lied and wouldn't cop to it. Sad.

View More Reviews on DealerRater
Phillip Amo

Phillip Amo

Sales & Leasing Consultant
Recent Reviews

Mar 20, 2021

Dealership Rating
Employee Rating

Some of the worst customer service I have ever...

Some of the worst customer service I have ever experienced. It took weeks to receive a phone call back from the manager. Staff was very unhelpful and could not answer any my my questions. I do not recommend doing business with them.

View More Reviews on DealerRater

Contact Us

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    Connect with one of our top rated specialists.
    Jake Gray
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    Jake Gray

    Jake Gray

    Sales & Leasing Consultant

    10 Reviews
    Drew Comstock

    Drew Comstock

    Sales & Leasing Consultant

    17 Reviews
    Shawn Hoyt

    Shawn Hoyt

    Sales & Leasing Consultant

    3 Reviews
    Phillip Amo

    Phillip Amo

    Sales & Leasing Consultant

    1 Review

Sales

Drew Comstock

Drew Comstock

Sales & Leasing Consultant
17 Reviews
View Bio
Jake Gray

Jake Gray

Sales & Leasing Consultant
10 Reviews
View Bio
Shawn Hoyt

Shawn Hoyt

Sales & Leasing Consultant
3 Reviews
View Bio
Phillip Amo

Phillip Amo

Sales & Leasing Consultant
1 Review
View Bio
Jordan Cummings

Jordan Cummings

Service Advisor
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great service that's done expertly the first time....

Great service that's done expertly the first time. Always completed on time. I've been a service customer for over 10 years and never have had a bad experience.

Jun 18, 2021

Dealership Rating
Employee Rating

The service was prompt. The price was right. The oil...

The service was prompt. The price was right. The oil change was complimentary. The only "issue" was the service interval was not rest, but I was able to do that afterwards. Overall, very satisfied.

Jun 16, 2021

Dealership Rating
Employee Rating

Oil change and tire rotation completed faster than...

Oil change and tire rotation completed faster than estimated. Knowledgeable, friendly staff easy to work with and need a raise. Have a happy Kia day.

Jun 15, 2021

Dealership Rating
Employee Rating

Recall for fuse change...took about 20 minutes. Was told...

Recall for fuse change...took about 20 minutes. Was told fuse would be ordered and take 3-4 days. I called back after a week.

Jun 15, 2021

Dealership Rating
Employee Rating

Amazing and friendly service. Was able to get my repair...

Amazing and friendly service. Was able to get my repair squeezed in right before the holiday weekend! Super helpful and easy car repair experience here

View More Reviews on DealerRater
Manny Gonzalez

Manny Gonzalez

Service Manager
Recent Reviews

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

Jun 01, 2021

Dealership Rating
Employee Rating

Brought a car have the same problem a yr later never...

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh

Apr 27, 2021

Dealership Rating
Employee Rating

I stopped by the dealership for service to a recently...

I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.

Apr 22, 2021

Dealership Rating
Employee Rating

Service was great and also stopped in sales, replaced...

Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!

Apr 22, 2021

Dealership Rating
Employee Rating

They were fast and got the problem worked on and fixed in...

They were fast and got the problem worked on and fixed in little time and I was informed on how the job was going and if more things needed to be added before doing

View More Reviews on DealerRater
Drew Comstock

Drew Comstock

Sales & Leasing Consultant
Contact Me
Dealership Experience 5 years 4 months
Industry Experience 5 years 4 months
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great experience in both sales and service ! Everyone I...

Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.

Jun 08, 2021

Dealership Rating
Employee Rating

I hate to say this, but this, I think, is the third or...

I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.

May 28, 2021

Dealership Rating
Employee Rating

so glad I came to get a car at vision Kia my experience...

so glad I came to get a car at vision Kia my experience was excellent I will be back the customer service was everything I will recommend going to them

May 28, 2021

Dealership Rating
Employee Rating

The best! Very attentive and very knowledgeable. No...

The best! Very attentive and very knowledgeable. No pressure or hassle. Got me exactly what I wanted. Will and have recommended them. Overall great experience.

May 21, 2021

Dealership Rating
Employee Rating

They were very nice and professional. They made me feel...

They were very nice and professional. They made me feel welcome from Drew the salesman and Joe working numbers. I'm sorry can't remember the guys name that helped me sign papers.

View More Reviews on DealerRater
Myles Parrotta

Myles Parrotta

Detail
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great service that's done expertly the first time....

Great service that's done expertly the first time. Always completed on time. I've been a service customer for over 10 years and never have had a bad experience.

Jun 18, 2021

Dealership Rating
Employee Rating

The service was prompt. The price was right. The oil...

The service was prompt. The price was right. The oil change was complimentary. The only "issue" was the service interval was not rest, but I was able to do that afterwards. Overall, very satisfied.

Jun 15, 2021

Dealership Rating
Employee Rating

Amazing and friendly service. Was able to get my repair...

Amazing and friendly service. Was able to get my repair squeezed in right before the holiday weekend! Super helpful and easy car repair experience here

Jun 13, 2021

Dealership Rating
Employee Rating

I brought my car in because of a recall, it was quick and...

I brought my car in because of a recall, it was quick and easy. I don't recall who I talked to when I arrived but as usual he was polite and when my car was finished he walked me to my car.

Jun 08, 2021

Dealership Rating
Employee Rating

I always have a great experience there. Everyone is...

I always have a great experience there. Everyone is friendly and really knowledgeable. They explain everything that was done at the end of the appointment and walked me out to my car.

View More Reviews on DealerRater
Brian Mark

Brian Mark

GM & Partner - Kia East Rochester/Canandaigua
Recent Reviews

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 07, 2021

Dealership Rating
Employee Rating

Experience was fine- I got a summary of the issue and...

Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

May 25, 2021

Dealership Rating
Employee Rating

Easiest car I ever bought. Friendly, efficient,...

Easiest car I ever bought. Friendly, efficient, knowledgeable and helpful. I couldn’t be happier with my purchase and will definitely use the service department and their incentive program.

Apr 30, 2021

Dealership Rating
Employee Rating

The team at vision were fantastic from start to finish....

The team at vision were fantastic from start to finish. every other kia dealer we visited told us that they wouldn't be able to get the car we were looking for for 6 months. Brian was able to track down the exact one we wanted and vision had us one within a couple weeks. Eric in sales called us as soon as it arrived and made the process absolutely seamless and easy from start to finish.

View More Reviews on DealerRater
Jake Gray

Jake Gray

Sales & Leasing Consultant
Recent Reviews

May 28, 2021

Dealership Rating
Employee Rating

Jake Gray helped me arrange my first lease. He was...

Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.

May 15, 2021

Dealership Rating
Employee Rating

I came back to this dealership to lease a second car. I...

I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.

May 04, 2021

Dealership Rating
Employee Rating

I had a very good experience at Vision Kia. My salesman...

I had a very good experience at Vision Kia. My salesman was very knowledgeable & showed me four color options for the Soul. I am very pleased with it's performance. He also linked my phone to the car, so I could receive calls. I was a little puzzled about opening the hatch, returned to the dealer & was immediately assisted.

Apr 19, 2021

Dealership Rating
Employee Rating

very happy Jake Gray is the best I can only say thank...

very happy Jake Gray is the best I can only say thank you, thanks you😁 Jake was always helping me so I could buy my car!!!!

Apr 07, 2021

Dealership Rating
Employee Rating

Amazing experience. Brian Mark and Jake Gray are the...

Amazing experience. Brian Mark and Jake Gray are the best!!! The whole buying process from start to finish was simple, and actually a pleasure. Jake and Brian made me feel comfortable, and at ease with my purchase. Will definitely be going back, and sending everyone their way!

View More Reviews on DealerRater
Shawn Hoyt

Shawn Hoyt

Sales & Leasing Consultant
Recent Reviews

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 23, 2021

Dealership Rating
Employee Rating

Everything was top notch and professional. Appreciated...

Everything was top notch and professional. Appreciated the efficiency from first visit, salesmanship, financing and thru driving away in our new Telluride. Great stuff. Thanks

Jun 01, 2021

Dealership Rating
Employee Rating

Shawn Hoyt runs the lite version of bait and switch where...

Shawn Hoyt runs the lite version of bait and switch where he quotes an impossibly low price and then says he "made a mistake" and his "manager won't let me go any lower" than a price way above what he quoted. He used other sleezy sales tactics like telling us he "went out on a limb" by already giving us a deal when we asked him the sticker price. And then he denied the whole thing. The sad part is that I really wanted the car, and the higher price he was trying to "trick" me into was well within the range I had expected to pay for it, so the chicanery was totally unnecessary, and wound up blowing what should have been an easy sale (I had cash and wanted to buy same day, I knew which car I wanted, and it was within my budget). When we called him out on the deception he became combative and even at one point told us to "have a nice life". (I was not being at all rude, beyond telling him plainly that I didn't believe him because his story was "coincidentally" the oldest car sales trick in the book). I'm actually mostly mad because I really wanted that car, but now I can't buy it from Vision because the dude lied and wouldn't cop to it. Sad.

View More Reviews on DealerRater
Phillip Amo

Phillip Amo

Sales & Leasing Consultant
Recent Reviews

Mar 20, 2021

Dealership Rating
Employee Rating

Some of the worst customer service I have ever...

Some of the worst customer service I have ever experienced. It took weeks to receive a phone call back from the manager. Staff was very unhelpful and could not answer any my my questions. I do not recommend doing business with them.

View More Reviews on DealerRater

Contact Us

  • This field is for validation purposes and should be left unchanged.
  • Find the Right Person

    Connect with one of our top rated specialists.
    Jake Gray
    Drew Comstock
    Shawn Hoyt
    Powered By DealerRater
    Show Our Specialists Hide Our Specialists
    Jake Gray

    Jake Gray

    Sales & Leasing Consultant

    10 Reviews
    Drew Comstock

    Drew Comstock

    Sales & Leasing Consultant

    17 Reviews
    Shawn Hoyt

    Shawn Hoyt

    Sales & Leasing Consultant

    3 Reviews
    Phillip Amo

    Phillip Amo

    Sales & Leasing Consultant

    1 Review

Service

Jordan Cummings

Jordan Cummings

Service Advisor
54 Reviews
View Bio
Myles Parrotta

Myles Parrotta

Detail
16 Reviews
View Bio
Jordan Cummings

Jordan Cummings

Service Advisor
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great service that's done expertly the first time....

Great service that's done expertly the first time. Always completed on time. I've been a service customer for over 10 years and never have had a bad experience.

Jun 18, 2021

Dealership Rating
Employee Rating

The service was prompt. The price was right. The oil...

The service was prompt. The price was right. The oil change was complimentary. The only "issue" was the service interval was not rest, but I was able to do that afterwards. Overall, very satisfied.

Jun 16, 2021

Dealership Rating
Employee Rating

Oil change and tire rotation completed faster than...

Oil change and tire rotation completed faster than estimated. Knowledgeable, friendly staff easy to work with and need a raise. Have a happy Kia day.

Jun 15, 2021

Dealership Rating
Employee Rating

Recall for fuse change...took about 20 minutes. Was told...

Recall for fuse change...took about 20 minutes. Was told fuse would be ordered and take 3-4 days. I called back after a week.

Jun 15, 2021

Dealership Rating
Employee Rating

Amazing and friendly service. Was able to get my repair...

Amazing and friendly service. Was able to get my repair squeezed in right before the holiday weekend! Super helpful and easy car repair experience here

View More Reviews on DealerRater
Manny Gonzalez

Manny Gonzalez

Service Manager
Recent Reviews

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

Jun 01, 2021

Dealership Rating
Employee Rating

Brought a car have the same problem a yr later never...

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh

Apr 27, 2021

Dealership Rating
Employee Rating

I stopped by the dealership for service to a recently...

I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.

Apr 22, 2021

Dealership Rating
Employee Rating

Service was great and also stopped in sales, replaced...

Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!

Apr 22, 2021

Dealership Rating
Employee Rating

They were fast and got the problem worked on and fixed in...

They were fast and got the problem worked on and fixed in little time and I was informed on how the job was going and if more things needed to be added before doing

View More Reviews on DealerRater
Drew Comstock

Drew Comstock

Sales & Leasing Consultant
Contact Me
Dealership Experience 5 years 4 months
Industry Experience 5 years 4 months
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great experience in both sales and service ! Everyone I...

Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.

Jun 08, 2021

Dealership Rating
Employee Rating

I hate to say this, but this, I think, is the third or...

I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.

May 28, 2021

Dealership Rating
Employee Rating

so glad I came to get a car at vision Kia my experience...

so glad I came to get a car at vision Kia my experience was excellent I will be back the customer service was everything I will recommend going to them

May 28, 2021

Dealership Rating
Employee Rating

The best! Very attentive and very knowledgeable. No...

The best! Very attentive and very knowledgeable. No pressure or hassle. Got me exactly what I wanted. Will and have recommended them. Overall great experience.

May 21, 2021

Dealership Rating
Employee Rating

They were very nice and professional. They made me feel...

They were very nice and professional. They made me feel welcome from Drew the salesman and Joe working numbers. I'm sorry can't remember the guys name that helped me sign papers.

View More Reviews on DealerRater
Myles Parrotta

Myles Parrotta

Detail
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great service that's done expertly the first time....

Great service that's done expertly the first time. Always completed on time. I've been a service customer for over 10 years and never have had a bad experience.

Jun 18, 2021

Dealership Rating
Employee Rating

The service was prompt. The price was right. The oil...

The service was prompt. The price was right. The oil change was complimentary. The only "issue" was the service interval was not rest, but I was able to do that afterwards. Overall, very satisfied.

Jun 15, 2021

Dealership Rating
Employee Rating

Amazing and friendly service. Was able to get my repair...

Amazing and friendly service. Was able to get my repair squeezed in right before the holiday weekend! Super helpful and easy car repair experience here

Jun 13, 2021

Dealership Rating
Employee Rating

I brought my car in because of a recall, it was quick and...

I brought my car in because of a recall, it was quick and easy. I don't recall who I talked to when I arrived but as usual he was polite and when my car was finished he walked me to my car.

Jun 08, 2021

Dealership Rating
Employee Rating

I always have a great experience there. Everyone is...

I always have a great experience there. Everyone is friendly and really knowledgeable. They explain everything that was done at the end of the appointment and walked me out to my car.

View More Reviews on DealerRater
Brian Mark

Brian Mark

GM & Partner - Kia East Rochester/Canandaigua
Recent Reviews

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 07, 2021

Dealership Rating
Employee Rating

Experience was fine- I got a summary of the issue and...

Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

May 25, 2021

Dealership Rating
Employee Rating

Easiest car I ever bought. Friendly, efficient,...

Easiest car I ever bought. Friendly, efficient, knowledgeable and helpful. I couldn’t be happier with my purchase and will definitely use the service department and their incentive program.

Apr 30, 2021

Dealership Rating
Employee Rating

The team at vision were fantastic from start to finish....

The team at vision were fantastic from start to finish. every other kia dealer we visited told us that they wouldn't be able to get the car we were looking for for 6 months. Brian was able to track down the exact one we wanted and vision had us one within a couple weeks. Eric in sales called us as soon as it arrived and made the process absolutely seamless and easy from start to finish.

View More Reviews on DealerRater
Jake Gray

Jake Gray

Sales & Leasing Consultant
Recent Reviews

May 28, 2021

Dealership Rating
Employee Rating

Jake Gray helped me arrange my first lease. He was...

Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.

May 15, 2021

Dealership Rating
Employee Rating

I came back to this dealership to lease a second car. I...

I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.

May 04, 2021

Dealership Rating
Employee Rating

I had a very good experience at Vision Kia. My salesman...

I had a very good experience at Vision Kia. My salesman was very knowledgeable & showed me four color options for the Soul. I am very pleased with it's performance. He also linked my phone to the car, so I could receive calls. I was a little puzzled about opening the hatch, returned to the dealer & was immediately assisted.

Apr 19, 2021

Dealership Rating
Employee Rating

very happy Jake Gray is the best I can only say thank...

very happy Jake Gray is the best I can only say thank you, thanks you😁 Jake was always helping me so I could buy my car!!!!

Apr 07, 2021

Dealership Rating
Employee Rating

Amazing experience. Brian Mark and Jake Gray are the...

Amazing experience. Brian Mark and Jake Gray are the best!!! The whole buying process from start to finish was simple, and actually a pleasure. Jake and Brian made me feel comfortable, and at ease with my purchase. Will definitely be going back, and sending everyone their way!

View More Reviews on DealerRater
Shawn Hoyt

Shawn Hoyt

Sales & Leasing Consultant
Recent Reviews

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 23, 2021

Dealership Rating
Employee Rating

Everything was top notch and professional. Appreciated...

Everything was top notch and professional. Appreciated the efficiency from first visit, salesmanship, financing and thru driving away in our new Telluride. Great stuff. Thanks

Jun 01, 2021

Dealership Rating
Employee Rating

Shawn Hoyt runs the lite version of bait and switch where...

Shawn Hoyt runs the lite version of bait and switch where he quotes an impossibly low price and then says he "made a mistake" and his "manager won't let me go any lower" than a price way above what he quoted. He used other sleezy sales tactics like telling us he "went out on a limb" by already giving us a deal when we asked him the sticker price. And then he denied the whole thing. The sad part is that I really wanted the car, and the higher price he was trying to "trick" me into was well within the range I had expected to pay for it, so the chicanery was totally unnecessary, and wound up blowing what should have been an easy sale (I had cash and wanted to buy same day, I knew which car I wanted, and it was within my budget). When we called him out on the deception he became combative and even at one point told us to "have a nice life". (I was not being at all rude, beyond telling him plainly that I didn't believe him because his story was "coincidentally" the oldest car sales trick in the book). I'm actually mostly mad because I really wanted that car, but now I can't buy it from Vision because the dude lied and wouldn't cop to it. Sad.

View More Reviews on DealerRater
Phillip Amo

Phillip Amo

Sales & Leasing Consultant
Recent Reviews

Mar 20, 2021

Dealership Rating
Employee Rating

Some of the worst customer service I have ever...

Some of the worst customer service I have ever experienced. It took weeks to receive a phone call back from the manager. Staff was very unhelpful and could not answer any my my questions. I do not recommend doing business with them.

View More Reviews on DealerRater

Contact Us

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    Jake Gray

    Jake Gray

    Sales & Leasing Consultant

    10 Reviews
    Drew Comstock

    Drew Comstock

    Sales & Leasing Consultant

    17 Reviews
    Shawn Hoyt

    Shawn Hoyt

    Sales & Leasing Consultant

    3 Reviews
    Phillip Amo

    Phillip Amo

    Sales & Leasing Consultant

    1 Review
Jordan Cummings

Jordan Cummings

Service Advisor
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great service that's done expertly the first time....

Great service that's done expertly the first time. Always completed on time. I've been a service customer for over 10 years and never have had a bad experience.

Jun 18, 2021

Dealership Rating
Employee Rating

The service was prompt. The price was right. The oil...

The service was prompt. The price was right. The oil change was complimentary. The only "issue" was the service interval was not rest, but I was able to do that afterwards. Overall, very satisfied.

Jun 16, 2021

Dealership Rating
Employee Rating

Oil change and tire rotation completed faster than...

Oil change and tire rotation completed faster than estimated. Knowledgeable, friendly staff easy to work with and need a raise. Have a happy Kia day.

Jun 15, 2021

Dealership Rating
Employee Rating

Recall for fuse change...took about 20 minutes. Was told...

Recall for fuse change...took about 20 minutes. Was told fuse would be ordered and take 3-4 days. I called back after a week.

Jun 15, 2021

Dealership Rating
Employee Rating

Amazing and friendly service. Was able to get my repair...

Amazing and friendly service. Was able to get my repair squeezed in right before the holiday weekend! Super helpful and easy car repair experience here

View More Reviews on DealerRater
Manny Gonzalez

Manny Gonzalez

Service Manager
Recent Reviews

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

Jun 01, 2021

Dealership Rating
Employee Rating

Brought a car have the same problem a yr later never...

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh

Apr 27, 2021

Dealership Rating
Employee Rating

I stopped by the dealership for service to a recently...

I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.

Apr 22, 2021

Dealership Rating
Employee Rating

Service was great and also stopped in sales, replaced...

Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!

Apr 22, 2021

Dealership Rating
Employee Rating

They were fast and got the problem worked on and fixed in...

They were fast and got the problem worked on and fixed in little time and I was informed on how the job was going and if more things needed to be added before doing

View More Reviews on DealerRater
Drew Comstock

Drew Comstock

Sales & Leasing Consultant
Contact Me
Dealership Experience 5 years 4 months
Industry Experience 5 years 4 months
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great experience in both sales and service ! Everyone I...

Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.

Jun 08, 2021

Dealership Rating
Employee Rating

I hate to say this, but this, I think, is the third or...

I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.

May 28, 2021

Dealership Rating
Employee Rating

so glad I came to get a car at vision Kia my experience...

so glad I came to get a car at vision Kia my experience was excellent I will be back the customer service was everything I will recommend going to them

May 28, 2021

Dealership Rating
Employee Rating

The best! Very attentive and very knowledgeable. No...

The best! Very attentive and very knowledgeable. No pressure or hassle. Got me exactly what I wanted. Will and have recommended them. Overall great experience.

May 21, 2021

Dealership Rating
Employee Rating

They were very nice and professional. They made me feel...

They were very nice and professional. They made me feel welcome from Drew the salesman and Joe working numbers. I'm sorry can't remember the guys name that helped me sign papers.

View More Reviews on DealerRater
Myles Parrotta

Myles Parrotta

Detail
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great service that's done expertly the first time....

Great service that's done expertly the first time. Always completed on time. I've been a service customer for over 10 years and never have had a bad experience.

Jun 18, 2021

Dealership Rating
Employee Rating

The service was prompt. The price was right. The oil...

The service was prompt. The price was right. The oil change was complimentary. The only "issue" was the service interval was not rest, but I was able to do that afterwards. Overall, very satisfied.

Jun 15, 2021

Dealership Rating
Employee Rating

Amazing and friendly service. Was able to get my repair...

Amazing and friendly service. Was able to get my repair squeezed in right before the holiday weekend! Super helpful and easy car repair experience here

Jun 13, 2021

Dealership Rating
Employee Rating

I brought my car in because of a recall, it was quick and...

I brought my car in because of a recall, it was quick and easy. I don't recall who I talked to when I arrived but as usual he was polite and when my car was finished he walked me to my car.

Jun 08, 2021

Dealership Rating
Employee Rating

I always have a great experience there. Everyone is...

I always have a great experience there. Everyone is friendly and really knowledgeable. They explain everything that was done at the end of the appointment and walked me out to my car.

View More Reviews on DealerRater
Brian Mark

Brian Mark

GM & Partner - Kia East Rochester/Canandaigua
Recent Reviews

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 07, 2021

Dealership Rating
Employee Rating

Experience was fine- I got a summary of the issue and...

Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

May 25, 2021

Dealership Rating
Employee Rating

Easiest car I ever bought. Friendly, efficient,...

Easiest car I ever bought. Friendly, efficient, knowledgeable and helpful. I couldn’t be happier with my purchase and will definitely use the service department and their incentive program.

Apr 30, 2021

Dealership Rating
Employee Rating

The team at vision were fantastic from start to finish....

The team at vision were fantastic from start to finish. every other kia dealer we visited told us that they wouldn't be able to get the car we were looking for for 6 months. Brian was able to track down the exact one we wanted and vision had us one within a couple weeks. Eric in sales called us as soon as it arrived and made the process absolutely seamless and easy from start to finish.

View More Reviews on DealerRater
Jake Gray

Jake Gray

Sales & Leasing Consultant
Recent Reviews

May 28, 2021

Dealership Rating
Employee Rating

Jake Gray helped me arrange my first lease. He was...

Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.

May 15, 2021

Dealership Rating
Employee Rating

I came back to this dealership to lease a second car. I...

I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.

May 04, 2021

Dealership Rating
Employee Rating

I had a very good experience at Vision Kia. My salesman...

I had a very good experience at Vision Kia. My salesman was very knowledgeable & showed me four color options for the Soul. I am very pleased with it's performance. He also linked my phone to the car, so I could receive calls. I was a little puzzled about opening the hatch, returned to the dealer & was immediately assisted.

Apr 19, 2021

Dealership Rating
Employee Rating

very happy Jake Gray is the best I can only say thank...

very happy Jake Gray is the best I can only say thank you, thanks you😁 Jake was always helping me so I could buy my car!!!!

Apr 07, 2021

Dealership Rating
Employee Rating

Amazing experience. Brian Mark and Jake Gray are the...

Amazing experience. Brian Mark and Jake Gray are the best!!! The whole buying process from start to finish was simple, and actually a pleasure. Jake and Brian made me feel comfortable, and at ease with my purchase. Will definitely be going back, and sending everyone their way!

View More Reviews on DealerRater
Shawn Hoyt

Shawn Hoyt

Sales & Leasing Consultant
Recent Reviews

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 23, 2021

Dealership Rating
Employee Rating

Everything was top notch and professional. Appreciated...

Everything was top notch and professional. Appreciated the efficiency from first visit, salesmanship, financing and thru driving away in our new Telluride. Great stuff. Thanks

Jun 01, 2021

Dealership Rating
Employee Rating

Shawn Hoyt runs the lite version of bait and switch where...

Shawn Hoyt runs the lite version of bait and switch where he quotes an impossibly low price and then says he "made a mistake" and his "manager won't let me go any lower" than a price way above what he quoted. He used other sleezy sales tactics like telling us he "went out on a limb" by already giving us a deal when we asked him the sticker price. And then he denied the whole thing. The sad part is that I really wanted the car, and the higher price he was trying to "trick" me into was well within the range I had expected to pay for it, so the chicanery was totally unnecessary, and wound up blowing what should have been an easy sale (I had cash and wanted to buy same day, I knew which car I wanted, and it was within my budget). When we called him out on the deception he became combative and even at one point told us to "have a nice life". (I was not being at all rude, beyond telling him plainly that I didn't believe him because his story was "coincidentally" the oldest car sales trick in the book). I'm actually mostly mad because I really wanted that car, but now I can't buy it from Vision because the dude lied and wouldn't cop to it. Sad.

View More Reviews on DealerRater
Phillip Amo

Phillip Amo

Sales & Leasing Consultant
Recent Reviews

Mar 20, 2021

Dealership Rating
Employee Rating

Some of the worst customer service I have ever...

Some of the worst customer service I have ever experienced. It took weeks to receive a phone call back from the manager. Staff was very unhelpful and could not answer any my my questions. I do not recommend doing business with them.

View More Reviews on DealerRater

Contact Us

  • This field is for validation purposes and should be left unchanged.
  • Find the Right Person

    Connect with one of our top rated specialists.
    Jake Gray
    Drew Comstock
    Shawn Hoyt
    Powered By DealerRater
    Show Our Specialists Hide Our Specialists
    Jake Gray

    Jake Gray

    Sales & Leasing Consultant

    10 Reviews
    Drew Comstock

    Drew Comstock

    Sales & Leasing Consultant

    17 Reviews
    Shawn Hoyt

    Shawn Hoyt

    Sales & Leasing Consultant

    3 Reviews
    Phillip Amo

    Phillip Amo

    Sales & Leasing Consultant

    1 Review
Jordan Cummings

Jordan Cummings

Service Advisor
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great service that's done expertly the first time....

Great service that's done expertly the first time. Always completed on time. I've been a service customer for over 10 years and never have had a bad experience.

Jun 18, 2021

Dealership Rating
Employee Rating

The service was prompt. The price was right. The oil...

The service was prompt. The price was right. The oil change was complimentary. The only "issue" was the service interval was not rest, but I was able to do that afterwards. Overall, very satisfied.

Jun 16, 2021

Dealership Rating
Employee Rating

Oil change and tire rotation completed faster than...

Oil change and tire rotation completed faster than estimated. Knowledgeable, friendly staff easy to work with and need a raise. Have a happy Kia day.

Jun 15, 2021

Dealership Rating
Employee Rating

Recall for fuse change...took about 20 minutes. Was told...

Recall for fuse change...took about 20 minutes. Was told fuse would be ordered and take 3-4 days. I called back after a week.

Jun 15, 2021

Dealership Rating
Employee Rating

Amazing and friendly service. Was able to get my repair...

Amazing and friendly service. Was able to get my repair squeezed in right before the holiday weekend! Super helpful and easy car repair experience here

View More Reviews on DealerRater
Manny Gonzalez

Manny Gonzalez

Service Manager
Recent Reviews

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

Jun 01, 2021

Dealership Rating
Employee Rating

Brought a car have the same problem a yr later never...

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh

Apr 27, 2021

Dealership Rating
Employee Rating

I stopped by the dealership for service to a recently...

I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.

Apr 22, 2021

Dealership Rating
Employee Rating

Service was great and also stopped in sales, replaced...

Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!

Apr 22, 2021

Dealership Rating
Employee Rating

They were fast and got the problem worked on and fixed in...

They were fast and got the problem worked on and fixed in little time and I was informed on how the job was going and if more things needed to be added before doing

View More Reviews on DealerRater
Drew Comstock

Drew Comstock

Sales & Leasing Consultant
Contact Me
Dealership Experience 5 years 4 months
Industry Experience 5 years 4 months
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great experience in both sales and service ! Everyone I...

Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.

Jun 08, 2021

Dealership Rating
Employee Rating

I hate to say this, but this, I think, is the third or...

I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.

May 28, 2021

Dealership Rating
Employee Rating

so glad I came to get a car at vision Kia my experience...

so glad I came to get a car at vision Kia my experience was excellent I will be back the customer service was everything I will recommend going to them

May 28, 2021

Dealership Rating
Employee Rating

The best! Very attentive and very knowledgeable. No...

The best! Very attentive and very knowledgeable. No pressure or hassle. Got me exactly what I wanted. Will and have recommended them. Overall great experience.

May 21, 2021

Dealership Rating
Employee Rating

They were very nice and professional. They made me feel...

They were very nice and professional. They made me feel welcome from Drew the salesman and Joe working numbers. I'm sorry can't remember the guys name that helped me sign papers.

View More Reviews on DealerRater
Myles Parrotta

Myles Parrotta

Detail
Recent Reviews

Jun 18, 2021

Dealership Rating
Employee Rating

Great service that's done expertly the first time....

Great service that's done expertly the first time. Always completed on time. I've been a service customer for over 10 years and never have had a bad experience.

Jun 18, 2021

Dealership Rating
Employee Rating

The service was prompt. The price was right. The oil...

The service was prompt. The price was right. The oil change was complimentary. The only "issue" was the service interval was not rest, but I was able to do that afterwards. Overall, very satisfied.

Jun 15, 2021

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Amazing and friendly service. Was able to get my repair...

Amazing and friendly service. Was able to get my repair squeezed in right before the holiday weekend! Super helpful and easy car repair experience here

Jun 13, 2021

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I brought my car in because of a recall, it was quick and...

I brought my car in because of a recall, it was quick and easy. I don't recall who I talked to when I arrived but as usual he was polite and when my car was finished he walked me to my car.

Jun 08, 2021

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I always have a great experience there. Everyone is...

I always have a great experience there. Everyone is friendly and really knowledgeable. They explain everything that was done at the end of the appointment and walked me out to my car.

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Brian Mark

Brian Mark

GM & Partner - Kia East Rochester/Canandaigua
Recent Reviews

Jun 24, 2021

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I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 07, 2021

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Experience was fine- I got a summary of the issue and...

Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision

Jun 01, 2021

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Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

May 25, 2021

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Easiest car I ever bought. Friendly, efficient,...

Easiest car I ever bought. Friendly, efficient, knowledgeable and helpful. I couldn’t be happier with my purchase and will definitely use the service department and their incentive program.

Apr 30, 2021

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The team at vision were fantastic from start to finish....

The team at vision were fantastic from start to finish. every other kia dealer we visited told us that they wouldn't be able to get the car we were looking for for 6 months. Brian was able to track down the exact one we wanted and vision had us one within a couple weeks. Eric in sales called us as soon as it arrived and made the process absolutely seamless and easy from start to finish.

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Jake Gray

Jake Gray

Sales & Leasing Consultant
Recent Reviews

May 28, 2021

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Jake Gray helped me arrange my first lease. He was...

Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.

May 15, 2021

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I came back to this dealership to lease a second car. I...

I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.

May 04, 2021

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I had a very good experience at Vision Kia. My salesman...

I had a very good experience at Vision Kia. My salesman was very knowledgeable & showed me four color options for the Soul. I am very pleased with it's performance. He also linked my phone to the car, so I could receive calls. I was a little puzzled about opening the hatch, returned to the dealer & was immediately assisted.

Apr 19, 2021

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very happy Jake Gray is the best I can only say thank...

very happy Jake Gray is the best I can only say thank you, thanks you😁 Jake was always helping me so I could buy my car!!!!

Apr 07, 2021

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Amazing experience. Brian Mark and Jake Gray are the...

Amazing experience. Brian Mark and Jake Gray are the best!!! The whole buying process from start to finish was simple, and actually a pleasure. Jake and Brian made me feel comfortable, and at ease with my purchase. Will definitely be going back, and sending everyone their way!

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Shawn Hoyt

Shawn Hoyt

Sales & Leasing Consultant
Recent Reviews

Jun 24, 2021

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I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 23, 2021

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Everything was top notch and professional. Appreciated...

Everything was top notch and professional. Appreciated the efficiency from first visit, salesmanship, financing and thru driving away in our new Telluride. Great stuff. Thanks

Jun 01, 2021

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Shawn Hoyt runs the lite version of bait and switch where...

Shawn Hoyt runs the lite version of bait and switch where he quotes an impossibly low price and then says he "made a mistake" and his "manager won't let me go any lower" than a price way above what he quoted. He used other sleezy sales tactics like telling us he "went out on a limb" by already giving us a deal when we asked him the sticker price. And then he denied the whole thing. The sad part is that I really wanted the car, and the higher price he was trying to "trick" me into was well within the range I had expected to pay for it, so the chicanery was totally unnecessary, and wound up blowing what should have been an easy sale (I had cash and wanted to buy same day, I knew which car I wanted, and it was within my budget). When we called him out on the deception he became combative and even at one point told us to "have a nice life". (I was not being at all rude, beyond telling him plainly that I didn't believe him because his story was "coincidentally" the oldest car sales trick in the book). I'm actually mostly mad because I really wanted that car, but now I can't buy it from Vision because the dude lied and wouldn't cop to it. Sad.

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Phillip Amo

Phillip Amo

Sales & Leasing Consultant
Recent Reviews

Mar 20, 2021

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Some of the worst customer service I have ever...

Some of the worst customer service I have ever experienced. It took weeks to receive a phone call back from the manager. Staff was very unhelpful and could not answer any my my questions. I do not recommend doing business with them.

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    Jake Gray

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    Sales & Leasing Consultant

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