Staff

Management

Manny Gonzalez

Manny Gonzalez

Service Manager
27 Reviews
View Bio
Brian Mark

Brian Mark

GM & Partner - Kia East Rochester/Canandaigua
14 Reviews
View Bio
Jordan Cummings

Jordan Cummings

Service Advisor

70 Reviews
Certified
Recent Reviews

Jul 24, 2021

Dealership Rating
Employee Rating

They always keep you informed on how your vehicle is...

They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.

Jul 23, 2021

Dealership Rating
Employee Rating

They were fast and efficient! They did a fantastic job...

They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!

Jul 22, 2021

Dealership Rating
Employee Rating

The service team is AOK and Manny helped get my '09 KIA...

The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.

Jul 21, 2021

Dealership Rating
Employee Rating

Very fast and on time car inspection. I appreciate that...

Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.

Jul 21, 2021

Dealership Rating
Employee Rating

Brought my car in due to a strange noise. I was able to...

Brought my car in due to a strange noise. I was able to get it looked at very quickly and the problem was explained to me in a polite and easy to understand manner. Repairs were made at a very reasonable cost and in a timely manner.

View More Reviews on DealerRater
Manny Gonzalez

Manny Gonzalez

Service Manager
Recent Reviews

Jul 13, 2021

Dealership Rating
Employee Rating

Woooooooow the attention is excellent, I'm very happy and...

Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

Jun 01, 2021

Dealership Rating
Employee Rating

Brought a car have the same problem a yr later never...

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh

Apr 27, 2021

Dealership Rating
Employee Rating

I stopped by the dealership for service to a recently...

I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.

Apr 22, 2021

Dealership Rating
Employee Rating

Service was great and also stopped in sales, replaced...

Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!

View More Reviews on DealerRater
Myles Parrotta

Myles Parrotta

Detail

27 Reviews
Certified
Recent Reviews

Jul 24, 2021

Dealership Rating
Employee Rating

They always keep you informed on how your vehicle is...

They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.

Jul 23, 2021

Dealership Rating
Employee Rating

They were fast and efficient! They did a fantastic job...

They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!

Jul 22, 2021

Dealership Rating
Employee Rating

The service team is AOK and Manny helped get my '09 KIA...

The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.

Jul 21, 2021

Dealership Rating
Employee Rating

Very fast and on time car inspection. I appreciate that...

Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.

Jul 15, 2021

Dealership Rating
Employee Rating

Prompt, thorough, courteous. Got me in for a recall...

Prompt, thorough, courteous. Got me in for a recall service that I couldn’t get at the dealership I purchased my vehicle at. Thank you

View More Reviews on DealerRater
Drew Comstock

Drew Comstock

Sales & Leasing Consultant
Contact Me
Dealership Experience 5 years 5 months
Industry Experience 5 years 5 months
Recent Reviews

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

Jun 30, 2021

Dealership Rating
Employee Rating

Was treated like family from the moment I walked in the...

Was treated like family from the moment I walked in the door..best buying experience I’ve ever had

Jun 21, 2021

Dealership Rating
Employee Rating

Scheduled an appt. on June 15th for Saturday, June 19th...

Scheduled an appt. on June 15th for Saturday, June 19th to go look at a Rio model that I had an interest in. Upon arriving that day, I was subsequently informed that the vehicle I came to see was no longer in stock due to being dealer traded off the lot, and that it was the last Rio they had. After some half-hearted assistance afterward and being left sitting alone for 10 minutes, I walked out in disgust. If they have that little regard for potential customers, I'm sure glad I didn't become one.

Jun 18, 2021

Dealership Rating
Employee Rating

Great experience in both sales and service ! Everyone I...

Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.

Jun 08, 2021

Dealership Rating
Employee Rating

I hate to say this, but this, I think, is the third or...

I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.

View More Reviews on DealerRater
Brian Mark

Brian Mark

GM & Partner - Kia East Rochester/Canandaigua
Recent Reviews

Jul 13, 2021

Dealership Rating
Employee Rating

Woooooooow the attention is excellent, I'm very happy and...

Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.

Jun 25, 2021

Dealership Rating
Employee Rating

Harry claim plays very nice employees I have a lot of...

Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 07, 2021

Dealership Rating
Employee Rating

Experience was fine- I got a summary of the issue and...

Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

View More Reviews on DealerRater
Jake Gray

Jake Gray

Sales & Leasing Consultant
Recent Reviews

Jul 23, 2021

Dealership Rating
Employee Rating

My salesperson listened to what I wanted and was able to...

My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.

Jul 15, 2021

Dealership Rating
Employee Rating

Easiest car buying experience ever, Jake was great and so...

Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

May 28, 2021

Dealership Rating
Employee Rating

Jake Gray helped me arrange my first lease. He was...

Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.

May 15, 2021

Dealership Rating
Employee Rating

I came back to this dealership to lease a second car. I...

I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.

View More Reviews on DealerRater
Shawn Hoyt

Shawn Hoyt

Sales & Leasing Consultant
Contact Me
Dealership Experience 8 years 4 months
Industry Experience 13 years 7 months
Recent Reviews

Jul 20, 2021

Dealership Rating
Employee Rating

Shawn was very helpful, knowledgeable, and a joy to deal...

Shawn was very helpful, knowledgeable, and a joy to deal with. I will definitely be recommending that all my friends and family come to your dealership.

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

Jul 07, 2021

Dealership Rating
Employee Rating

I was very pleased with my experience at your Dealership....

I was very pleased with my experience at your Dealership. Very friendly and was very impressed how quickly I was able to drive away in my new lease vehicle Thank you

Jun 25, 2021

Dealership Rating
Employee Rating

Harry claim plays very nice employees I have a lot of...

Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

View More Reviews on DealerRater
Joe Ingrassia

Joe Ingrassia

General Sales Manager
Recent Reviews

Jul 23, 2021

Dealership Rating
Employee Rating

My salesperson listened to what I wanted and was able to...

My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.

Jul 15, 2021

Dealership Rating
Employee Rating

Easiest car buying experience ever, Jake was great and so...

Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.

View More Reviews on DealerRater
Eric Ronnenberg

Eric Ronnenberg

Sales Professional
Recent Reviews

Jul 22, 2021

Dealership Rating
Employee Rating

Very friendly, extremely helpful. Got me a great day on...

Very friendly, extremely helpful. Got me a great day on my vehicle. Will tell friends about this place. Eric was awesome and helped in every way he could!

View More Reviews on DealerRater
Jason Miller

Jason Miller

Sales Manager
View More Reviews on DealerRater
Ricky Norris

Ricky Norris

Sales Professional
View More Reviews on DealerRater

Contact Us

  • This field is for validation purposes and should be left unchanged.
  • Find the Right Person

    Connect with one of our top rated specialists.
    Jake Gray
    Shawn Hoyt
    Drew Comstock
    Powered By DealerRater
    Show Our Specialists Hide Our Specialists
    Jake Gray

    Jake Gray

    Sales & Leasing Consultant

    13 Reviews
    Shawn Hoyt

    Shawn Hoyt

    Sales & Leasing Consultant

    7 Reviews
    Drew Comstock

    Drew Comstock

    Sales & Leasing Consultant

    20 Reviews
    Joe Ingrassia

    Joe Ingrassia

    General Sales Manager

    2 Reviews
    Eric Ronnenberg

    Eric Ronnenberg

    Sales Professional

    1 Review
    Jason Miller

    Jason Miller

    Sales Manager

    Ricky Norris

    Ricky Norris

    Sales Professional

Sales

Drew Comstock

Drew Comstock

Sales & Leasing Consultant
20 Reviews
View Bio
Jake Gray

Jake Gray

Sales & Leasing Consultant
13 Reviews
View Bio
Shawn Hoyt

Shawn Hoyt

Sales & Leasing Consultant
7 Reviews
View Bio
Joe Ingrassia

Joe Ingrassia

General Sales Manager
2 Reviews
View Bio
Eric Ronnenberg

Eric Ronnenberg

Sales Professional
1 Review
View Bio
Jason Miller

Jason Miller

Sales Manager
View Bio
Ricky Norris

Ricky Norris

Sales Professional
View Bio
Jordan Cummings

Jordan Cummings

Service Advisor

70 Reviews
Certified
Recent Reviews

Jul 24, 2021

Dealership Rating
Employee Rating

They always keep you informed on how your vehicle is...

They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.

Jul 23, 2021

Dealership Rating
Employee Rating

They were fast and efficient! They did a fantastic job...

They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!

Jul 22, 2021

Dealership Rating
Employee Rating

The service team is AOK and Manny helped get my '09 KIA...

The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.

Jul 21, 2021

Dealership Rating
Employee Rating

Very fast and on time car inspection. I appreciate that...

Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.

Jul 21, 2021

Dealership Rating
Employee Rating

Brought my car in due to a strange noise. I was able to...

Brought my car in due to a strange noise. I was able to get it looked at very quickly and the problem was explained to me in a polite and easy to understand manner. Repairs were made at a very reasonable cost and in a timely manner.

View More Reviews on DealerRater
Manny Gonzalez

Manny Gonzalez

Service Manager
Recent Reviews

Jul 13, 2021

Dealership Rating
Employee Rating

Woooooooow the attention is excellent, I'm very happy and...

Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

Jun 01, 2021

Dealership Rating
Employee Rating

Brought a car have the same problem a yr later never...

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh

Apr 27, 2021

Dealership Rating
Employee Rating

I stopped by the dealership for service to a recently...

I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.

Apr 22, 2021

Dealership Rating
Employee Rating

Service was great and also stopped in sales, replaced...

Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!

View More Reviews on DealerRater
Myles Parrotta

Myles Parrotta

Detail

27 Reviews
Certified
Recent Reviews

Jul 24, 2021

Dealership Rating
Employee Rating

They always keep you informed on how your vehicle is...

They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.

Jul 23, 2021

Dealership Rating
Employee Rating

They were fast and efficient! They did a fantastic job...

They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!

Jul 22, 2021

Dealership Rating
Employee Rating

The service team is AOK and Manny helped get my '09 KIA...

The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.

Jul 21, 2021

Dealership Rating
Employee Rating

Very fast and on time car inspection. I appreciate that...

Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.

Jul 15, 2021

Dealership Rating
Employee Rating

Prompt, thorough, courteous. Got me in for a recall...

Prompt, thorough, courteous. Got me in for a recall service that I couldn’t get at the dealership I purchased my vehicle at. Thank you

View More Reviews on DealerRater
Drew Comstock

Drew Comstock

Sales & Leasing Consultant
Contact Me
Dealership Experience 5 years 5 months
Industry Experience 5 years 5 months
Recent Reviews

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

Jun 30, 2021

Dealership Rating
Employee Rating

Was treated like family from the moment I walked in the...

Was treated like family from the moment I walked in the door..best buying experience I’ve ever had

Jun 21, 2021

Dealership Rating
Employee Rating

Scheduled an appt. on June 15th for Saturday, June 19th...

Scheduled an appt. on June 15th for Saturday, June 19th to go look at a Rio model that I had an interest in. Upon arriving that day, I was subsequently informed that the vehicle I came to see was no longer in stock due to being dealer traded off the lot, and that it was the last Rio they had. After some half-hearted assistance afterward and being left sitting alone for 10 minutes, I walked out in disgust. If they have that little regard for potential customers, I'm sure glad I didn't become one.

Jun 18, 2021

Dealership Rating
Employee Rating

Great experience in both sales and service ! Everyone I...

Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.

Jun 08, 2021

Dealership Rating
Employee Rating

I hate to say this, but this, I think, is the third or...

I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.

View More Reviews on DealerRater
Brian Mark

Brian Mark

GM & Partner - Kia East Rochester/Canandaigua
Recent Reviews

Jul 13, 2021

Dealership Rating
Employee Rating

Woooooooow the attention is excellent, I'm very happy and...

Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.

Jun 25, 2021

Dealership Rating
Employee Rating

Harry claim plays very nice employees I have a lot of...

Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 07, 2021

Dealership Rating
Employee Rating

Experience was fine- I got a summary of the issue and...

Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

View More Reviews on DealerRater
Jake Gray

Jake Gray

Sales & Leasing Consultant
Recent Reviews

Jul 23, 2021

Dealership Rating
Employee Rating

My salesperson listened to what I wanted and was able to...

My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.

Jul 15, 2021

Dealership Rating
Employee Rating

Easiest car buying experience ever, Jake was great and so...

Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

May 28, 2021

Dealership Rating
Employee Rating

Jake Gray helped me arrange my first lease. He was...

Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.

May 15, 2021

Dealership Rating
Employee Rating

I came back to this dealership to lease a second car. I...

I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.

View More Reviews on DealerRater
Shawn Hoyt

Shawn Hoyt

Sales & Leasing Consultant
Contact Me
Dealership Experience 8 years 4 months
Industry Experience 13 years 7 months
Recent Reviews

Jul 20, 2021

Dealership Rating
Employee Rating

Shawn was very helpful, knowledgeable, and a joy to deal...

Shawn was very helpful, knowledgeable, and a joy to deal with. I will definitely be recommending that all my friends and family come to your dealership.

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

Jul 07, 2021

Dealership Rating
Employee Rating

I was very pleased with my experience at your Dealership....

I was very pleased with my experience at your Dealership. Very friendly and was very impressed how quickly I was able to drive away in my new lease vehicle Thank you

Jun 25, 2021

Dealership Rating
Employee Rating

Harry claim plays very nice employees I have a lot of...

Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

View More Reviews on DealerRater
Joe Ingrassia

Joe Ingrassia

General Sales Manager
Recent Reviews

Jul 23, 2021

Dealership Rating
Employee Rating

My salesperson listened to what I wanted and was able to...

My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.

Jul 15, 2021

Dealership Rating
Employee Rating

Easiest car buying experience ever, Jake was great and so...

Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.

View More Reviews on DealerRater
Eric Ronnenberg

Eric Ronnenberg

Sales Professional
Recent Reviews

Jul 22, 2021

Dealership Rating
Employee Rating

Very friendly, extremely helpful. Got me a great day on...

Very friendly, extremely helpful. Got me a great day on my vehicle. Will tell friends about this place. Eric was awesome and helped in every way he could!

View More Reviews on DealerRater
Jason Miller

Jason Miller

Sales Manager
View More Reviews on DealerRater
Ricky Norris

Ricky Norris

Sales Professional
View More Reviews on DealerRater

Contact Us

  • This field is for validation purposes and should be left unchanged.
  • Find the Right Person

    Connect with one of our top rated specialists.
    Jake Gray
    Shawn Hoyt
    Drew Comstock
    Powered By DealerRater
    Show Our Specialists Hide Our Specialists
    Jake Gray

    Jake Gray

    Sales & Leasing Consultant

    13 Reviews
    Shawn Hoyt

    Shawn Hoyt

    Sales & Leasing Consultant

    7 Reviews
    Drew Comstock

    Drew Comstock

    Sales & Leasing Consultant

    20 Reviews
    Joe Ingrassia

    Joe Ingrassia

    General Sales Manager

    2 Reviews
    Eric Ronnenberg

    Eric Ronnenberg

    Sales Professional

    1 Review
    Jason Miller

    Jason Miller

    Sales Manager

    Ricky Norris

    Ricky Norris

    Sales Professional

Service

Jordan Cummings

Jordan Cummings

Service Advisor

Certified
70 Reviews
View Bio
Myles Parrotta

Myles Parrotta

Detail

Certified
27 Reviews
View Bio
Jordan Cummings

Jordan Cummings

Service Advisor

70 Reviews
Certified
Recent Reviews

Jul 24, 2021

Dealership Rating
Employee Rating

They always keep you informed on how your vehicle is...

They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.

Jul 23, 2021

Dealership Rating
Employee Rating

They were fast and efficient! They did a fantastic job...

They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!

Jul 22, 2021

Dealership Rating
Employee Rating

The service team is AOK and Manny helped get my '09 KIA...

The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.

Jul 21, 2021

Dealership Rating
Employee Rating

Very fast and on time car inspection. I appreciate that...

Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.

Jul 21, 2021

Dealership Rating
Employee Rating

Brought my car in due to a strange noise. I was able to...

Brought my car in due to a strange noise. I was able to get it looked at very quickly and the problem was explained to me in a polite and easy to understand manner. Repairs were made at a very reasonable cost and in a timely manner.

View More Reviews on DealerRater
Manny Gonzalez

Manny Gonzalez

Service Manager
Recent Reviews

Jul 13, 2021

Dealership Rating
Employee Rating

Woooooooow the attention is excellent, I'm very happy and...

Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

Jun 01, 2021

Dealership Rating
Employee Rating

Brought a car have the same problem a yr later never...

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh

Apr 27, 2021

Dealership Rating
Employee Rating

I stopped by the dealership for service to a recently...

I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.

Apr 22, 2021

Dealership Rating
Employee Rating

Service was great and also stopped in sales, replaced...

Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!

View More Reviews on DealerRater
Myles Parrotta

Myles Parrotta

Detail

27 Reviews
Certified
Recent Reviews

Jul 24, 2021

Dealership Rating
Employee Rating

They always keep you informed on how your vehicle is...

They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.

Jul 23, 2021

Dealership Rating
Employee Rating

They were fast and efficient! They did a fantastic job...

They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!

Jul 22, 2021

Dealership Rating
Employee Rating

The service team is AOK and Manny helped get my '09 KIA...

The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.

Jul 21, 2021

Dealership Rating
Employee Rating

Very fast and on time car inspection. I appreciate that...

Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.

Jul 15, 2021

Dealership Rating
Employee Rating

Prompt, thorough, courteous. Got me in for a recall...

Prompt, thorough, courteous. Got me in for a recall service that I couldn’t get at the dealership I purchased my vehicle at. Thank you

View More Reviews on DealerRater
Drew Comstock

Drew Comstock

Sales & Leasing Consultant
Contact Me
Dealership Experience 5 years 5 months
Industry Experience 5 years 5 months
Recent Reviews

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

Jun 30, 2021

Dealership Rating
Employee Rating

Was treated like family from the moment I walked in the...

Was treated like family from the moment I walked in the door..best buying experience I’ve ever had

Jun 21, 2021

Dealership Rating
Employee Rating

Scheduled an appt. on June 15th for Saturday, June 19th...

Scheduled an appt. on June 15th for Saturday, June 19th to go look at a Rio model that I had an interest in. Upon arriving that day, I was subsequently informed that the vehicle I came to see was no longer in stock due to being dealer traded off the lot, and that it was the last Rio they had. After some half-hearted assistance afterward and being left sitting alone for 10 minutes, I walked out in disgust. If they have that little regard for potential customers, I'm sure glad I didn't become one.

Jun 18, 2021

Dealership Rating
Employee Rating

Great experience in both sales and service ! Everyone I...

Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.

Jun 08, 2021

Dealership Rating
Employee Rating

I hate to say this, but this, I think, is the third or...

I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.

View More Reviews on DealerRater
Brian Mark

Brian Mark

GM & Partner - Kia East Rochester/Canandaigua
Recent Reviews

Jul 13, 2021

Dealership Rating
Employee Rating

Woooooooow the attention is excellent, I'm very happy and...

Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.

Jun 25, 2021

Dealership Rating
Employee Rating

Harry claim plays very nice employees I have a lot of...

Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 07, 2021

Dealership Rating
Employee Rating

Experience was fine- I got a summary of the issue and...

Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

View More Reviews on DealerRater
Jake Gray

Jake Gray

Sales & Leasing Consultant
Recent Reviews

Jul 23, 2021

Dealership Rating
Employee Rating

My salesperson listened to what I wanted and was able to...

My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.

Jul 15, 2021

Dealership Rating
Employee Rating

Easiest car buying experience ever, Jake was great and so...

Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

May 28, 2021

Dealership Rating
Employee Rating

Jake Gray helped me arrange my first lease. He was...

Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.

May 15, 2021

Dealership Rating
Employee Rating

I came back to this dealership to lease a second car. I...

I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.

View More Reviews on DealerRater
Shawn Hoyt

Shawn Hoyt

Sales & Leasing Consultant
Contact Me
Dealership Experience 8 years 4 months
Industry Experience 13 years 7 months
Recent Reviews

Jul 20, 2021

Dealership Rating
Employee Rating

Shawn was very helpful, knowledgeable, and a joy to deal...

Shawn was very helpful, knowledgeable, and a joy to deal with. I will definitely be recommending that all my friends and family come to your dealership.

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

Jul 07, 2021

Dealership Rating
Employee Rating

I was very pleased with my experience at your Dealership....

I was very pleased with my experience at your Dealership. Very friendly and was very impressed how quickly I was able to drive away in my new lease vehicle Thank you

Jun 25, 2021

Dealership Rating
Employee Rating

Harry claim plays very nice employees I have a lot of...

Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

View More Reviews on DealerRater
Joe Ingrassia

Joe Ingrassia

General Sales Manager
Recent Reviews

Jul 23, 2021

Dealership Rating
Employee Rating

My salesperson listened to what I wanted and was able to...

My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.

Jul 15, 2021

Dealership Rating
Employee Rating

Easiest car buying experience ever, Jake was great and so...

Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.

View More Reviews on DealerRater
Eric Ronnenberg

Eric Ronnenberg

Sales Professional
Recent Reviews

Jul 22, 2021

Dealership Rating
Employee Rating

Very friendly, extremely helpful. Got me a great day on...

Very friendly, extremely helpful. Got me a great day on my vehicle. Will tell friends about this place. Eric was awesome and helped in every way he could!

View More Reviews on DealerRater
Jason Miller

Jason Miller

Sales Manager
View More Reviews on DealerRater
Ricky Norris

Ricky Norris

Sales Professional
View More Reviews on DealerRater

Contact Us

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    Connect with one of our top rated specialists.
    Jake Gray
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    Jake Gray

    Jake Gray

    Sales & Leasing Consultant

    13 Reviews
    Shawn Hoyt

    Shawn Hoyt

    Sales & Leasing Consultant

    7 Reviews
    Drew Comstock

    Drew Comstock

    Sales & Leasing Consultant

    20 Reviews
    Joe Ingrassia

    Joe Ingrassia

    General Sales Manager

    2 Reviews
    Eric Ronnenberg

    Eric Ronnenberg

    Sales Professional

    1 Review
    Jason Miller

    Jason Miller

    Sales Manager

    Ricky Norris

    Ricky Norris

    Sales Professional

Jordan Cummings

Jordan Cummings

Service Advisor

70 Reviews
Certified
Recent Reviews

Jul 24, 2021

Dealership Rating
Employee Rating

They always keep you informed on how your vehicle is...

They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.

Jul 23, 2021

Dealership Rating
Employee Rating

They were fast and efficient! They did a fantastic job...

They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!

Jul 22, 2021

Dealership Rating
Employee Rating

The service team is AOK and Manny helped get my '09 KIA...

The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.

Jul 21, 2021

Dealership Rating
Employee Rating

Very fast and on time car inspection. I appreciate that...

Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.

Jul 21, 2021

Dealership Rating
Employee Rating

Brought my car in due to a strange noise. I was able to...

Brought my car in due to a strange noise. I was able to get it looked at very quickly and the problem was explained to me in a polite and easy to understand manner. Repairs were made at a very reasonable cost and in a timely manner.

View More Reviews on DealerRater
Manny Gonzalez

Manny Gonzalez

Service Manager
Recent Reviews

Jul 13, 2021

Dealership Rating
Employee Rating

Woooooooow the attention is excellent, I'm very happy and...

Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

Jun 01, 2021

Dealership Rating
Employee Rating

Brought a car have the same problem a yr later never...

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh

Apr 27, 2021

Dealership Rating
Employee Rating

I stopped by the dealership for service to a recently...

I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.

Apr 22, 2021

Dealership Rating
Employee Rating

Service was great and also stopped in sales, replaced...

Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!

View More Reviews on DealerRater
Myles Parrotta

Myles Parrotta

Detail

27 Reviews
Certified
Recent Reviews

Jul 24, 2021

Dealership Rating
Employee Rating

They always keep you informed on how your vehicle is...

They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.

Jul 23, 2021

Dealership Rating
Employee Rating

They were fast and efficient! They did a fantastic job...

They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!

Jul 22, 2021

Dealership Rating
Employee Rating

The service team is AOK and Manny helped get my '09 KIA...

The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.

Jul 21, 2021

Dealership Rating
Employee Rating

Very fast and on time car inspection. I appreciate that...

Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.

Jul 15, 2021

Dealership Rating
Employee Rating

Prompt, thorough, courteous. Got me in for a recall...

Prompt, thorough, courteous. Got me in for a recall service that I couldn’t get at the dealership I purchased my vehicle at. Thank you

View More Reviews on DealerRater
Drew Comstock

Drew Comstock

Sales & Leasing Consultant
Contact Me
Dealership Experience 5 years 5 months
Industry Experience 5 years 5 months
Recent Reviews

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

Jun 30, 2021

Dealership Rating
Employee Rating

Was treated like family from the moment I walked in the...

Was treated like family from the moment I walked in the door..best buying experience I’ve ever had

Jun 21, 2021

Dealership Rating
Employee Rating

Scheduled an appt. on June 15th for Saturday, June 19th...

Scheduled an appt. on June 15th for Saturday, June 19th to go look at a Rio model that I had an interest in. Upon arriving that day, I was subsequently informed that the vehicle I came to see was no longer in stock due to being dealer traded off the lot, and that it was the last Rio they had. After some half-hearted assistance afterward and being left sitting alone for 10 minutes, I walked out in disgust. If they have that little regard for potential customers, I'm sure glad I didn't become one.

Jun 18, 2021

Dealership Rating
Employee Rating

Great experience in both sales and service ! Everyone I...

Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.

Jun 08, 2021

Dealership Rating
Employee Rating

I hate to say this, but this, I think, is the third or...

I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.

View More Reviews on DealerRater
Brian Mark

Brian Mark

GM & Partner - Kia East Rochester/Canandaigua
Recent Reviews

Jul 13, 2021

Dealership Rating
Employee Rating

Woooooooow the attention is excellent, I'm very happy and...

Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.

Jun 25, 2021

Dealership Rating
Employee Rating

Harry claim plays very nice employees I have a lot of...

Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

Jun 07, 2021

Dealership Rating
Employee Rating

Experience was fine- I got a summary of the issue and...

Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision

Jun 01, 2021

Dealership Rating
Employee Rating

Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

View More Reviews on DealerRater
Jake Gray

Jake Gray

Sales & Leasing Consultant
Recent Reviews

Jul 23, 2021

Dealership Rating
Employee Rating

My salesperson listened to what I wanted and was able to...

My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.

Jul 15, 2021

Dealership Rating
Employee Rating

Easiest car buying experience ever, Jake was great and so...

Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

May 28, 2021

Dealership Rating
Employee Rating

Jake Gray helped me arrange my first lease. He was...

Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.

May 15, 2021

Dealership Rating
Employee Rating

I came back to this dealership to lease a second car. I...

I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.

View More Reviews on DealerRater
Shawn Hoyt

Shawn Hoyt

Sales & Leasing Consultant
Contact Me
Dealership Experience 8 years 4 months
Industry Experience 13 years 7 months
Recent Reviews

Jul 20, 2021

Dealership Rating
Employee Rating

Shawn was very helpful, knowledgeable, and a joy to deal...

Shawn was very helpful, knowledgeable, and a joy to deal with. I will definitely be recommending that all my friends and family come to your dealership.

Jul 12, 2021

Dealership Rating
Employee Rating

Return customer for Shawn Hoyt. He’s a great guy to work...

Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.

Jul 07, 2021

Dealership Rating
Employee Rating

I was very pleased with my experience at your Dealership....

I was very pleased with my experience at your Dealership. Very friendly and was very impressed how quickly I was able to drive away in my new lease vehicle Thank you

Jun 25, 2021

Dealership Rating
Employee Rating

Harry claim plays very nice employees I have a lot of...

Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car

Jun 24, 2021

Dealership Rating
Employee Rating

I recently purchased a 2021 Kia Sorento from Vision Kia...

I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.

View More Reviews on DealerRater
Joe Ingrassia

Joe Ingrassia

General Sales Manager
Recent Reviews

Jul 23, 2021

Dealership Rating
Employee Rating

My salesperson listened to what I wanted and was able to...

My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.

Jul 15, 2021

Dealership Rating
Employee Rating

Easiest car buying experience ever, Jake was great and so...

Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.

View More Reviews on DealerRater
Eric Ronnenberg

Eric Ronnenberg

Sales Professional
Recent Reviews

Jul 22, 2021

Dealership Rating
Employee Rating

Very friendly, extremely helpful. Got me a great day on...

Very friendly, extremely helpful. Got me a great day on my vehicle. Will tell friends about this place. Eric was awesome and helped in every way he could!

View More Reviews on DealerRater
Jason Miller

Jason Miller

Sales Manager
View More Reviews on DealerRater
Ricky Norris

Ricky Norris

Sales Professional
View More Reviews on DealerRater

Contact Us

  • This field is for validation purposes and should be left unchanged.
  • Find the Right Person

    Connect with one of our top rated specialists.
    Jake Gray
    Shawn Hoyt
    Drew Comstock
    Powered By DealerRater
    Show Our Specialists Hide Our Specialists
    Jake Gray

    Jake Gray

    Sales & Leasing Consultant

    13 Reviews
    Shawn Hoyt

    Shawn Hoyt

    Sales & Leasing Consultant

    7 Reviews
    Drew Comstock

    Drew Comstock

    Sales & Leasing Consultant

    20 Reviews
    Joe Ingrassia

    Joe Ingrassia

    General Sales Manager

    2 Reviews
    Eric Ronnenberg

    Eric Ronnenberg

    Sales Professional

    1 Review
    Jason Miller

    Jason Miller

    Sales Manager

    Ricky Norris

    Ricky Norris

    Sales Professional

Jordan Cummings

Jordan Cummings

Service Advisor

70 Reviews
Certified
Recent Reviews

Jul 24, 2021

Dealership Rating
Employee Rating

They always keep you informed on how your vehicle is...

They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.

Jul 23, 2021

Dealership Rating
Employee Rating

They were fast and efficient! They did a fantastic job...

They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!

Jul 22, 2021

Dealership Rating
Employee Rating

The service team is AOK and Manny helped get my '09 KIA...

The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.

Jul 21, 2021

Dealership Rating
Employee Rating

Very fast and on time car inspection. I appreciate that...

Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.

Jul 21, 2021

Dealership Rating
Employee Rating

Brought my car in due to a strange noise. I was able to...

Brought my car in due to a strange noise. I was able to get it looked at very quickly and the problem was explained to me in a polite and easy to understand manner. Repairs were made at a very reasonable cost and in a timely manner.

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Manny Gonzalez

Manny Gonzalez

Service Manager
Recent Reviews

Jul 13, 2021

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Woooooooow the attention is excellent, I'm very happy and...

Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.

Jun 01, 2021

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Great sales, service terrible! 1900 miles on used vehicle...

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.

Jun 01, 2021

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Brought a car have the same problem a yr later never...

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh

Apr 27, 2021

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I stopped by the dealership for service to a recently...

I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.

Apr 22, 2021

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Service was great and also stopped in sales, replaced...

Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!

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Myles Parrotta

Myles Parrotta

Detail

27 Reviews
Certified
Recent Reviews

Jul 24, 2021

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They always keep you informed on how your vehicle is...

They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.

Jul 23, 2021

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They were fast and efficient! They did a fantastic job...

They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!

Jul 22, 2021

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The service team is AOK and Manny helped get my '09 KIA...

The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.

Jul 21, 2021

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Very fast and on time car inspection. I appreciate that...