Staff
Management
Manny Gonzalez
Service Manager
Brian Mark
GM & Partner - Kia East Rochester/Canandaigua
Jordan Cummings
Service Advisor
Jul 24, 2021
They always keep you informed on how your vehicle is...
They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.
Jul 23, 2021
They were fast and efficient! They did a fantastic job...
They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!
Jul 22, 2021
The service team is AOK and Manny helped get my '09 KIA...
The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.
Jul 21, 2021
Very fast and on time car inspection. I appreciate that...
Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.
Jul 21, 2021
Brought my car in due to a strange noise. I was able to...
Brought my car in due to a strange noise. I was able to get it looked at very quickly and the problem was explained to me in a polite and easy to understand manner. Repairs were made at a very reasonable cost and in a timely manner.
Manny Gonzalez
Service Manager
Jul 13, 2021
Woooooooow the attention is excellent, I'm very happy and...
Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.
Jun 01, 2021
Great sales, service terrible! 1900 miles on used vehicle...
Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.
Jun 01, 2021
Brought a car have the same problem a yr later never...
Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh
Apr 27, 2021
I stopped by the dealership for service to a recently...
I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.
Apr 22, 2021
Service was great and also stopped in sales, replaced...
Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!
Myles Parrotta
Detail
Jul 24, 2021
They always keep you informed on how your vehicle is...
They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.
Jul 23, 2021
They were fast and efficient! They did a fantastic job...
They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!
Jul 22, 2021
The service team is AOK and Manny helped get my '09 KIA...
The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.
Jul 21, 2021
Very fast and on time car inspection. I appreciate that...
Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.
Jul 15, 2021
Prompt, thorough, courteous. Got me in for a recall...
Prompt, thorough, courteous. Got me in for a recall service that I couldn’t get at the dealership I purchased my vehicle at. Thank you
Drew Comstock
Sales & Leasing Consultant
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
Jun 30, 2021
Was treated like family from the moment I walked in the...
Was treated like family from the moment I walked in the door..best buying experience I’ve ever had
Jun 21, 2021
Scheduled an appt. on June 15th for Saturday, June 19th...
Scheduled an appt. on June 15th for Saturday, June 19th to go look at a Rio model that I had an interest in. Upon arriving that day, I was subsequently informed that the vehicle I came to see was no longer in stock due to being dealer traded off the lot, and that it was the last Rio they had. After some half-hearted assistance afterward and being left sitting alone for 10 minutes, I walked out in disgust. If they have that little regard for potential customers, I'm sure glad I didn't become one.
Jun 18, 2021
Great experience in both sales and service ! Everyone I...
Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.
Jun 08, 2021
I hate to say this, but this, I think, is the third or...
I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.
Brian Mark
GM & Partner - Kia East Rochester/Canandaigua
Jul 13, 2021
Woooooooow the attention is excellent, I'm very happy and...
Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.
Jun 25, 2021
Harry claim plays very nice employees I have a lot of...
Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car
Jun 24, 2021
I recently purchased a 2021 Kia Sorento from Vision Kia...
I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.
Jun 07, 2021
Experience was fine- I got a summary of the issue and...
Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision
Jun 01, 2021
Great sales, service terrible! 1900 miles on used vehicle...
Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.
Jake Gray
Sales & Leasing Consultant
Jul 23, 2021
My salesperson listened to what I wanted and was able to...
My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.
Jul 15, 2021
Easiest car buying experience ever, Jake was great and so...
Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
May 28, 2021
Jake Gray helped me arrange my first lease. He was...
Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.
May 15, 2021
I came back to this dealership to lease a second car. I...
I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.
Shawn Hoyt
Sales & Leasing Consultant
Jul 20, 2021
Shawn was very helpful, knowledgeable, and a joy to deal...
Shawn was very helpful, knowledgeable, and a joy to deal with. I will definitely be recommending that all my friends and family come to your dealership.
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
Jul 07, 2021
I was very pleased with my experience at your Dealership....
I was very pleased with my experience at your Dealership. Very friendly and was very impressed how quickly I was able to drive away in my new lease vehicle Thank you
Jun 25, 2021
Harry claim plays very nice employees I have a lot of...
Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car
Jun 24, 2021
I recently purchased a 2021 Kia Sorento from Vision Kia...
I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.
Joe Ingrassia
General Sales Manager
Jul 23, 2021
My salesperson listened to what I wanted and was able to...
My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.
Jul 15, 2021
Easiest car buying experience ever, Jake was great and so...
Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.
Eric Ronnenberg
Sales Professional
Jul 22, 2021
Very friendly, extremely helpful. Got me a great day on...
Very friendly, extremely helpful. Got me a great day on my vehicle. Will tell friends about this place. Eric was awesome and helped in every way he could!
Sales
Drew Comstock
Sales & Leasing Consultant
Jake Gray
Sales & Leasing Consultant
Shawn Hoyt
Sales & Leasing Consultant
Joe Ingrassia
General Sales Manager
Eric Ronnenberg
Sales Professional
Jason Miller
Sales Manager
Ricky Norris
Sales Professional
Jordan Cummings
Service Advisor
Jul 24, 2021
They always keep you informed on how your vehicle is...
They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.
Jul 23, 2021
They were fast and efficient! They did a fantastic job...
They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!
Jul 22, 2021
The service team is AOK and Manny helped get my '09 KIA...
The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.
Jul 21, 2021
Very fast and on time car inspection. I appreciate that...
Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.
Jul 21, 2021
Brought my car in due to a strange noise. I was able to...
Brought my car in due to a strange noise. I was able to get it looked at very quickly and the problem was explained to me in a polite and easy to understand manner. Repairs were made at a very reasonable cost and in a timely manner.
Manny Gonzalez
Service Manager
Jul 13, 2021
Woooooooow the attention is excellent, I'm very happy and...
Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.
Jun 01, 2021
Great sales, service terrible! 1900 miles on used vehicle...
Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.
Jun 01, 2021
Brought a car have the same problem a yr later never...
Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh
Apr 27, 2021
I stopped by the dealership for service to a recently...
I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.
Apr 22, 2021
Service was great and also stopped in sales, replaced...
Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!
Myles Parrotta
Detail
Jul 24, 2021
They always keep you informed on how your vehicle is...
They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.
Jul 23, 2021
They were fast and efficient! They did a fantastic job...
They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!
Jul 22, 2021
The service team is AOK and Manny helped get my '09 KIA...
The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.
Jul 21, 2021
Very fast and on time car inspection. I appreciate that...
Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.
Jul 15, 2021
Prompt, thorough, courteous. Got me in for a recall...
Prompt, thorough, courteous. Got me in for a recall service that I couldn’t get at the dealership I purchased my vehicle at. Thank you
Drew Comstock
Sales & Leasing Consultant
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
Jun 30, 2021
Was treated like family from the moment I walked in the...
Was treated like family from the moment I walked in the door..best buying experience I’ve ever had
Jun 21, 2021
Scheduled an appt. on June 15th for Saturday, June 19th...
Scheduled an appt. on June 15th for Saturday, June 19th to go look at a Rio model that I had an interest in. Upon arriving that day, I was subsequently informed that the vehicle I came to see was no longer in stock due to being dealer traded off the lot, and that it was the last Rio they had. After some half-hearted assistance afterward and being left sitting alone for 10 minutes, I walked out in disgust. If they have that little regard for potential customers, I'm sure glad I didn't become one.
Jun 18, 2021
Great experience in both sales and service ! Everyone I...
Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.
Jun 08, 2021
I hate to say this, but this, I think, is the third or...
I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.
Brian Mark
GM & Partner - Kia East Rochester/Canandaigua
Jul 13, 2021
Woooooooow the attention is excellent, I'm very happy and...
Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.
Jun 25, 2021
Harry claim plays very nice employees I have a lot of...
Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car
Jun 24, 2021
I recently purchased a 2021 Kia Sorento from Vision Kia...
I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.
Jun 07, 2021
Experience was fine- I got a summary of the issue and...
Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision
Jun 01, 2021
Great sales, service terrible! 1900 miles on used vehicle...
Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.
Jake Gray
Sales & Leasing Consultant
Jul 23, 2021
My salesperson listened to what I wanted and was able to...
My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.
Jul 15, 2021
Easiest car buying experience ever, Jake was great and so...
Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
May 28, 2021
Jake Gray helped me arrange my first lease. He was...
Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.
May 15, 2021
I came back to this dealership to lease a second car. I...
I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.
Shawn Hoyt
Sales & Leasing Consultant
Jul 20, 2021
Shawn was very helpful, knowledgeable, and a joy to deal...
Shawn was very helpful, knowledgeable, and a joy to deal with. I will definitely be recommending that all my friends and family come to your dealership.
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
Jul 07, 2021
I was very pleased with my experience at your Dealership....
I was very pleased with my experience at your Dealership. Very friendly and was very impressed how quickly I was able to drive away in my new lease vehicle Thank you
Jun 25, 2021
Harry claim plays very nice employees I have a lot of...
Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car
Jun 24, 2021
I recently purchased a 2021 Kia Sorento from Vision Kia...
I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.
Joe Ingrassia
General Sales Manager
Jul 23, 2021
My salesperson listened to what I wanted and was able to...
My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.
Jul 15, 2021
Easiest car buying experience ever, Jake was great and so...
Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.
Eric Ronnenberg
Sales Professional
Jul 22, 2021
Very friendly, extremely helpful. Got me a great day on...
Very friendly, extremely helpful. Got me a great day on my vehicle. Will tell friends about this place. Eric was awesome and helped in every way he could!
Service
Jordan Cummings
Service Advisor
Myles Parrotta
Detail
Jordan Cummings
Service Advisor
Jul 24, 2021
They always keep you informed on how your vehicle is...
They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.
Jul 23, 2021
They were fast and efficient! They did a fantastic job...
They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!
Jul 22, 2021
The service team is AOK and Manny helped get my '09 KIA...
The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.
Jul 21, 2021
Very fast and on time car inspection. I appreciate that...
Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.
Jul 21, 2021
Brought my car in due to a strange noise. I was able to...
Brought my car in due to a strange noise. I was able to get it looked at very quickly and the problem was explained to me in a polite and easy to understand manner. Repairs were made at a very reasonable cost and in a timely manner.
Manny Gonzalez
Service Manager
Jul 13, 2021
Woooooooow the attention is excellent, I'm very happy and...
Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.
Jun 01, 2021
Great sales, service terrible! 1900 miles on used vehicle...
Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.
Jun 01, 2021
Brought a car have the same problem a yr later never...
Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh
Apr 27, 2021
I stopped by the dealership for service to a recently...
I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.
Apr 22, 2021
Service was great and also stopped in sales, replaced...
Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!
Myles Parrotta
Detail
Jul 24, 2021
They always keep you informed on how your vehicle is...
They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.
Jul 23, 2021
They were fast and efficient! They did a fantastic job...
They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!
Jul 22, 2021
The service team is AOK and Manny helped get my '09 KIA...
The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.
Jul 21, 2021
Very fast and on time car inspection. I appreciate that...
Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.
Jul 15, 2021
Prompt, thorough, courteous. Got me in for a recall...
Prompt, thorough, courteous. Got me in for a recall service that I couldn’t get at the dealership I purchased my vehicle at. Thank you
Drew Comstock
Sales & Leasing Consultant
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
Jun 30, 2021
Was treated like family from the moment I walked in the...
Was treated like family from the moment I walked in the door..best buying experience I’ve ever had
Jun 21, 2021
Scheduled an appt. on June 15th for Saturday, June 19th...
Scheduled an appt. on June 15th for Saturday, June 19th to go look at a Rio model that I had an interest in. Upon arriving that day, I was subsequently informed that the vehicle I came to see was no longer in stock due to being dealer traded off the lot, and that it was the last Rio they had. After some half-hearted assistance afterward and being left sitting alone for 10 minutes, I walked out in disgust. If they have that little regard for potential customers, I'm sure glad I didn't become one.
Jun 18, 2021
Great experience in both sales and service ! Everyone I...
Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.
Jun 08, 2021
I hate to say this, but this, I think, is the third or...
I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.
Brian Mark
GM & Partner - Kia East Rochester/Canandaigua
Jul 13, 2021
Woooooooow the attention is excellent, I'm very happy and...
Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.
Jun 25, 2021
Harry claim plays very nice employees I have a lot of...
Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car
Jun 24, 2021
I recently purchased a 2021 Kia Sorento from Vision Kia...
I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.
Jun 07, 2021
Experience was fine- I got a summary of the issue and...
Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision
Jun 01, 2021
Great sales, service terrible! 1900 miles on used vehicle...
Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.
Jake Gray
Sales & Leasing Consultant
Jul 23, 2021
My salesperson listened to what I wanted and was able to...
My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.
Jul 15, 2021
Easiest car buying experience ever, Jake was great and so...
Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
May 28, 2021
Jake Gray helped me arrange my first lease. He was...
Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.
May 15, 2021
I came back to this dealership to lease a second car. I...
I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.
Shawn Hoyt
Sales & Leasing Consultant
Jul 20, 2021
Shawn was very helpful, knowledgeable, and a joy to deal...
Shawn was very helpful, knowledgeable, and a joy to deal with. I will definitely be recommending that all my friends and family come to your dealership.
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
Jul 07, 2021
I was very pleased with my experience at your Dealership....
I was very pleased with my experience at your Dealership. Very friendly and was very impressed how quickly I was able to drive away in my new lease vehicle Thank you
Jun 25, 2021
Harry claim plays very nice employees I have a lot of...
Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car
Jun 24, 2021
I recently purchased a 2021 Kia Sorento from Vision Kia...
I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.
Joe Ingrassia
General Sales Manager
Jul 23, 2021
My salesperson listened to what I wanted and was able to...
My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.
Jul 15, 2021
Easiest car buying experience ever, Jake was great and so...
Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.
Eric Ronnenberg
Sales Professional
Jul 22, 2021
Very friendly, extremely helpful. Got me a great day on...
Very friendly, extremely helpful. Got me a great day on my vehicle. Will tell friends about this place. Eric was awesome and helped in every way he could!
Jordan Cummings
Service Advisor
Jul 24, 2021
They always keep you informed on how your vehicle is...
They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.
Jul 23, 2021
They were fast and efficient! They did a fantastic job...
They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!
Jul 22, 2021
The service team is AOK and Manny helped get my '09 KIA...
The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.
Jul 21, 2021
Very fast and on time car inspection. I appreciate that...
Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.
Jul 21, 2021
Brought my car in due to a strange noise. I was able to...
Brought my car in due to a strange noise. I was able to get it looked at very quickly and the problem was explained to me in a polite and easy to understand manner. Repairs were made at a very reasonable cost and in a timely manner.
Manny Gonzalez
Service Manager
Jul 13, 2021
Woooooooow the attention is excellent, I'm very happy and...
Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.
Jun 01, 2021
Great sales, service terrible! 1900 miles on used vehicle...
Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.
Jun 01, 2021
Brought a car have the same problem a yr later never...
Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh
Apr 27, 2021
I stopped by the dealership for service to a recently...
I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.
Apr 22, 2021
Service was great and also stopped in sales, replaced...
Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!
Myles Parrotta
Detail
Jul 24, 2021
They always keep you informed on how your vehicle is...
They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.
Jul 23, 2021
They were fast and efficient! They did a fantastic job...
They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!
Jul 22, 2021
The service team is AOK and Manny helped get my '09 KIA...
The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.
Jul 21, 2021
Very fast and on time car inspection. I appreciate that...
Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.
Jul 15, 2021
Prompt, thorough, courteous. Got me in for a recall...
Prompt, thorough, courteous. Got me in for a recall service that I couldn’t get at the dealership I purchased my vehicle at. Thank you
Drew Comstock
Sales & Leasing Consultant
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
Jun 30, 2021
Was treated like family from the moment I walked in the...
Was treated like family from the moment I walked in the door..best buying experience I’ve ever had
Jun 21, 2021
Scheduled an appt. on June 15th for Saturday, June 19th...
Scheduled an appt. on June 15th for Saturday, June 19th to go look at a Rio model that I had an interest in. Upon arriving that day, I was subsequently informed that the vehicle I came to see was no longer in stock due to being dealer traded off the lot, and that it was the last Rio they had. After some half-hearted assistance afterward and being left sitting alone for 10 minutes, I walked out in disgust. If they have that little regard for potential customers, I'm sure glad I didn't become one.
Jun 18, 2021
Great experience in both sales and service ! Everyone I...
Great experience in both sales and service ! Everyone I met was friendly and accommodating. The selection of new cars seems pretty tight, but they were able to get me what I wanted in a reasonable amount of time.
Jun 08, 2021
I hate to say this, but this, I think, is the third or...
I hate to say this, but this, I think, is the third or fourth review I have filled out for Vision Kia in East Rochester. So I think I've patted you on the back enough times. Any more requests to bother me will be met with negative reviews and 2 stars. Why don't you review people get all your ducks in a row before you xxxx off more customers. You do realize that we customers recommend you to other future customers, so try not to ruin a good thing. Good bye. I've done all this rating of people before. Also, tell Drew to get a new photo of himself installed.
Brian Mark
GM & Partner - Kia East Rochester/Canandaigua
Jul 13, 2021
Woooooooow the attention is excellent, I'm very happy and...
Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.
Jun 25, 2021
Harry claim plays very nice employees I have a lot of...
Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car
Jun 24, 2021
I recently purchased a 2021 Kia Sorento from Vision Kia...
I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.
Jun 07, 2021
Experience was fine- I got a summary of the issue and...
Experience was fine- I got a summary of the issue and went from there. Rick Norris then showed me a car: he was great to work with- just need to make a decision
Jun 01, 2021
Great sales, service terrible! 1900 miles on used vehicle...
Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.
Jake Gray
Sales & Leasing Consultant
Jul 23, 2021
My salesperson listened to what I wanted and was able to...
My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.
Jul 15, 2021
Easiest car buying experience ever, Jake was great and so...
Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
May 28, 2021
Jake Gray helped me arrange my first lease. He was...
Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me.
May 15, 2021
I came back to this dealership to lease a second car. I...
I came back to this dealership to lease a second car. I was able to drive a new forte home after checking all options with my first lease with the help of Jake.
Shawn Hoyt
Sales & Leasing Consultant
Jul 20, 2021
Shawn was very helpful, knowledgeable, and a joy to deal...
Shawn was very helpful, knowledgeable, and a joy to deal with. I will definitely be recommending that all my friends and family come to your dealership.
Jul 12, 2021
Return customer for Shawn Hoyt. He’s a great guy to work...
Return customer for Shawn Hoyt. He’s a great guy to work with and takes care of everything with ease. I will be returning in the future to work with Shawn when we need our next vehicle.
Jul 07, 2021
I was very pleased with my experience at your Dealership....
I was very pleased with my experience at your Dealership. Very friendly and was very impressed how quickly I was able to drive away in my new lease vehicle Thank you
Jun 25, 2021
Harry claim plays very nice employees I have a lot of...
Harry claim plays very nice employees I have a lot of respect for people Healthcare people very well to find the right car
Jun 24, 2021
I recently purchased a 2021 Kia Sorento from Vision Kia...
I recently purchased a 2021 Kia Sorento from Vision Kia in East Rochester. I worked with Shawn, who was incredibly helpful and patient. Trying to buy a new vehicle in a pandemic with VERY minimal inventory was difficult, but Shawn kept me on his radar and contacted me when my perfect vehicle came in. At a time when they could have taken complete advantage of the market, I was given an incredible deal and got to my ideal payment range. The car is awesome, the style and technology exceed that of my previous BMWs! Brian - the manager - was really great too! Highly recommend.
Joe Ingrassia
General Sales Manager
Jul 23, 2021
My salesperson listened to what I wanted and was able to...
My salesperson listened to what I wanted and was able to match that with a specific type of car. He worked with me and offered me a good deal. He helped me through the whole process from buying, to getting credit, to helping me understand the technology on the car.
Jul 15, 2021
Easiest car buying experience ever, Jake was great and so...
Easiest car buying experience ever, Jake was great and so patient. He promised everything would be ready for pick up and it was! The paperwork was a breeze, financing was ready when I got there.
Eric Ronnenberg
Sales Professional
Jul 22, 2021
Very friendly, extremely helpful. Got me a great day on...
Very friendly, extremely helpful. Got me a great day on my vehicle. Will tell friends about this place. Eric was awesome and helped in every way he could!
Jordan Cummings
Service Advisor
Jul 24, 2021
They always keep you informed on how your vehicle is...
They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.
Jul 23, 2021
They were fast and efficient! They did a fantastic job...
They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!
Jul 22, 2021
The service team is AOK and Manny helped get my '09 KIA...
The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.
Jul 21, 2021
Very fast and on time car inspection. I appreciate that...
Very fast and on time car inspection. I appreciate that this place will service fully electric cars as the places back in Virginia Beach did not.
Jul 21, 2021
Brought my car in due to a strange noise. I was able to...
Brought my car in due to a strange noise. I was able to get it looked at very quickly and the problem was explained to me in a polite and easy to understand manner. Repairs were made at a very reasonable cost and in a timely manner.
Manny Gonzalez
Service Manager
Jul 13, 2021
Woooooooow the attention is excellent, I'm very happy and...
Woooooooow the attention is excellent, I'm very happy and satisfied. The communication with the customers are very professional and respectfully. Congratulations for your excellence.
Jun 01, 2021
Great sales, service terrible! 1900 miles on used vehicle...
Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down.
Jun 01, 2021
Brought a car have the same problem a yr later never...
Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh
Apr 27, 2021
I stopped by the dealership for service to a recently...
I stopped by the dealership for service to a recently purchased ‘21 Kia Telluride. As frustrating as it was to have had issues so soon due to factory assembly problems, they took care of it and I have not had anymore issues. They maintained communication with me and managed my inconvenience. I appreciate their service.
Apr 22, 2021
Service was great and also stopped in sales, replaced...
Service was great and also stopped in sales, replaced car. I have nothing more to say. Need more words to enter rating. This was the only bad experience!
Myles Parrotta
Detail
Jul 24, 2021
They always keep you informed on how your vehicle is...
They always keep you informed on how your vehicle is doing and how to be prepared for future problems. Great service! I will keep coming there.
Jul 23, 2021
They were fast and efficient! They did a fantastic job...
They were fast and efficient! They did a fantastic job and I was very satisfied with my experience. Will be back for my next service!
Jul 22, 2021
The service team is AOK and Manny helped get my '09 KIA...
The service team is AOK and Manny helped get my '09 KIA Rio 5 in for service, now a second time, due to a KIA replacement part that failed. Other expensive KIA facorey original parts had to be installed for a second problem and Manny did try to save me a few dollars where he could. Thaks.